Customer Service Representative

Customer Service Representative with French, German, Italian, Spanish or Portuguese Language

Location:

Sofia, Bulgaria

Responsibilities

Respond professionally to inbound non-technical licensing inquiries.

The role includes:
Researching and troubleshooting customer licensing issues 
Qualifying customer issues and routing calls to appropriate departments for resolution
● “Walking” customers through usage of web-based self-service tools 
Verifying customer entitlement to receive requested services
Creating and updating cases using a case management tool
Voice, chat & email correspondence
Translation services to support the client technical support

Requirements

Primary language: B2
English: B1
High School or University Diploma
Computer skills, Microsoft office 
Experience in customer service is preferred
Preference for familiarity with Oracle, case management tools, and Business Objects.
Excellent verbal and written communication skills with a strong focus on customer satisfaction.
Ability of multi-tasking, prioritizing, and working under pressure.

Working Hours

Mainly daily shifts (except for Portuguese and Spanish profiles where they will be covering Latin America)

Company's Offers

Salary: 600-700 €
●Two weeks free accommodation provided by the company
● Relocation bonus (600 € gross covering travel costs and 1st month rent)
● Food vouchers: 60 lv (30 €)
● Transport vouchers: 60 lv (30€)
● Additional health insurance
● Local HR will support for the needed registration after arrival
● Standard Bulgarian label contract

Send us your CV's at with the subject Costumer Service Representative.

Customer Support Consultant

Costumer Support Consultant with German, French, Spanish or Italian

Location

Sofia, Bulgaria

Responsibilities

  • Responding to and resolving customer issues received via e-mail/web contact or phone
  • Typical queries - travellers that need help finding a vacation rental, booking a property, processing an online payment or owners that need help processing an order, editing an on-line property listing, resetting their account credentials or processing an on-line payment

Requirements

  • Primary Language: B2
  • English Language: A1/ B1

Working Hours

  • 2 pm – 11 pm
  • 10 am – 7 pm

Company's Offers

Salary: 600-700 €
●Two weeks free accommodation provided by the company
● Relocation bonus (600 € gross covering travel costs and 1st month rent)
● Food vouchers: 60 lv (30 €)
● Transport vouchers: 60 lv (30€)
● Additional health insurance
● Local HR will support for the needed registration after arrival
● Standard Bulgarian label contract

Send us your CV's at with the subject Costumer Support Consultant.

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